Guideline: IDO Refund Policy to protect active investors
With the IDO Refund policy, Red Kite's users can decide whether to get their money back after observing the tokens' performance in the market. This feature provides a risk-free approach for active IDO investors to participate in the token sales.
Tier refund
Red Kite implements the IDO Refund Policy based on the users’ tiers. Each tier has a different time frame for submitting refund requests:
- Dove: usually 3 hours to 1 day from the listing time
- Hawk: usually 5 hours to 1 day from the listing time
- Eagle: usually 12 hours to 2 days from the listing time
- Phoenix: usually 1 day to 3 days from the listing time
Additional terms and conditions
🔸 Users and investors who successfully purchased tokens but haven’t yet claimed any tokens are eligible to request a refund.
🔸 The refund request period for users without tiers (such as those joining community pools, etc.) is the same as for the Dove tier (usually up to 1 day from the listing time).
🔸 The refund function is only available to pools where users and investors claim tokens via the Red Kite Launchpad. Pools with the claim type “Airdrop” or claiming through other projects’ websites are not eligible for refunds.
🔸 Refund requests are only applied for pools with the same Swap & Claim networks (E.g., BSC — BSC, ETH — ETH, etc.).
⚠️ NOTES:
- Refund decisions are up to the users. Users are supposed to take responsibility for their actions.
- You will not be eligible for a refund if you have claimed a part of the tokens.
- Your request must be submitted within the refund request time. If you do not request a refund, your status will be changed to “Not Request Refund”.
📝 To be eligible for requesting a refund on Red Kite, let’s follow these instructions
